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Frequently Asked Questions
Membership
How do I become a member of FitConnect?
What types of membership does FitConnect offer?
Can I freeze my membership?
How do I cancel my membership?
Trainers
How do I find a trainer on FitConnect?
Can I change my trainer?
How are trainers vetted on FitConnect?
Training Centers
How do I find a training center near me?
Can I access multiple training centers with my membership?
Bookings and Classes
How do I book a session with a trainer?
Can I cancel or reschedule a booking?
Are there group classes available?
Payments and Billing
What payment methods does FitConnect accept?
How often will I be billed?
Can I get a refund if I'm not satisfied?
Can't find the answer you're looking for?
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